Privacy Policy

This Privacy Policy describes how Soon and Forever Homes (“Soon and Forever Homes,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you interact with our websites, applications, forms, communications, and services (collectively, the “Services”).

If you do not agree with this Policy, please do not use the Services.

1) Who we are and how to contact us

• Soon and Forever, LLC dba Soon and Forever Homes
• PO Box 1874, Buckeye Lake, Ohio, United States 
• support@sandf-re.com 
• 740-280-2226

2) Information we collect

We collect information in three ways: you provide it to us, we collect it automatically, and we receive it from third parties.

• Information you provide:
  • Contact details (name, email, phone number, mailing address)
  • Property information and preferences (buying/selling interest, timing, budget)
  • Communications content (messages sent through our forms, SMS, email, or phone)
  • Identity/eligibility information you choose to share (e.g., proof of funds) for certain transactions
  • Consent records (date/time, IP address, form URL, disclosure text)
• Information collected automatically:
  • Device and usage data (IP address, browser type, pages visited, referring/exit pages, timestamps)
  • Cookies, pixels, beacons, local storage, and similar tools to remember preferences and measure performance
  • Approximate location derived from IP address
• Information from third parties:
  • Lead providers, marketing partners, social platforms
  • Public records (e.g., property, tax, deed, or MLS data)
  • Service providers that help us verify contact info or enrich lead records

3) How we use information

We use personal information to:

• Provide and improve our Services, respond to inquiries, schedule showings, evaluate and make offers, and facilitate real estate transactions
• Send transactional and informational communications (e.g., appointment reminders, property updates, timelines, documents)
• Send marketing communications where permitted, including SMS and phone calls if you opt in
• Personalize content and ads, measure campaign performance, and conduct analytics
• Maintain security, detect/prevent fraud or abuse, and comply with legal obligations
• Maintain internal records, including consent logs for messaging programs

4) SMS, calls, and email communications

• Opt-in: By checking the optional consent box on our forms or otherwise opting in, you agree to receive SMS and/or phone calls from Soon and Forever Homes regarding your inquiry, property updates, appointment reminders, and occasional promotions. Message frequency varies. Consent is not required to obtain services. 
• Opt-out: You can opt out of SMS at any time by texting STOP; for help, text HELP or contact us using the information above. You can opt out of marketing emails by using the unsubscribe link in those emails. 
• Costs and delivery: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. 
• First message identification: Our first SMS will identify Soon and Forever Homes. 
• Consent logging: We record date/time, IP address, form URL, and the disclosure presented at opt-in. 
• Children: We do not knowingly send SMS marketing to anyone under 18.

5) Cookies and similar technologies

We use cookies and similar tools to enable core functionality, remember preferences, and analyze usage. You can manage cookies via your browser settings; disabling some cookies may impact site functionality.

6) Sharing of information

We do not sell personal information. We may share information with:

• Service providers and contractors who process data on our behalf (hosting, CRM, messaging, analytics, advertising)
• Real estate professionals, buyers/sellers, escrow/title companies, inspectors, appraisers, lenders, or attorneys involved in a transaction you engage in
• Advertising and analytics partners to measure and improve our marketing (subject to your choices)
• Authorities or third parties where required by law, to protect rights, or in connection with a merger, acquisition, or asset transfer

We require service providers to protect your information and use it only for contracted purposes.

7) Data retention

We retain information as needed to provide the Services, comply with legal obligations, resolve disputes, and maintain records (including consent logs). Retention periods vary based on record type, legal requirements, and business needs.

8) Your choices and rights

• Access/Update/Delete: Contact us to request access to, correction of, or deletion of your information, subject to legal exceptions.
• Marketing choices: Opt out of SMS by texting STOP and out of marketing emails via unsubscribe links.
• Do Not Track/Global Privacy Control: Our Services may not respond to all browser signals; you can still manage cookies in your browser.

Consumers in certain U.S. states may have additional rights under state privacy laws. To exercise these rights, contact us using the information above. We will verify your request consistent with applicable law.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure; please use caution when transmitting information online.

10) Children’s privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it.

11) Third-party links and services

Our Services may link to third-party websites or integrate third-party tools. We are not responsible for their privacy practices. Review their policies before providing personal information.

12) International users

We operate in the United States. If you access the Services from outside the U.S., you consent to the transfer and processing of your information in the U.S., where laws may differ from those of your jurisdiction.

13) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest version. Material changes will be posted on this page; your continued use of the Services means you accept the updated Policy.

14) How to contact us

For questions or requests regarding this Policy or your information, please contact:

Soon and Forever, LLC dba Soon and Forever Homes

• PO Box 1874, Buckeye Lake, Ohio, United States 
• support@sandf-re.com 
• 740-280-2226